Brothers John and Andy Montz own Around The Clock Heating & Cooling, Inc., and run the operation with a number of other family members in New Haven, CT.

The area is home to many rental apartments that typically house students at Yale University. A property owner called Around The Clock about the ailing hydronic systems in five of his apartment buildings. Most of these buildings are similar: two stories, four apartments each, fin-tube baseboard, and a haphazard collection of old, incorrectly-piped boilers. Each 700-square-foot apartment was served by its own boiler.